Frequently Asked Questions
Hundreds of clients trust us to search, acquire, connect, forward, and park their vanity phone numbers. If you can't find answers to your questions here, contact our customer support team who's always ready to help.
How long will it take to transfer a number to my carrier?
The amount of time varies based on the carrier(s) involved. Generally, porting to a wireless carrier usually only takes between 48-72 to complete. Transferring to a landline provider may take longer and will vary from carrier to carrier.
Still have questions? Send us an email at: [email protected]
I want to buy a number. How would I do this? What is the process like?
Browse through our website and find your new vanity, toll-free, or local number. Add it to your cart and then proceed to checkout. After your payment has been processed, we will contact you by email to start the porting process.
What is your refund policy?
Due to the nature of our Services, refunds are not possible. Not all phone numbers are available to be transferred to any carrier. Subscriber will need to confirm with their preferred carrier first if they will accept the Subscriber's selected number(s) before purchasing.
Is pricing a one-time fee or a recurring monthly charge? How does pricing work?
We charge a one-time search and acquisition fee to help you source, acquire, and transfer your new number to the carrier of your choice. It’s yours to keep for a lifetime.
Are there any recurring charges?
There are no recurring charges once the number has been purchased; however, your carrier may impose additional usage charges or other fees, so please be certain to check with your individual carrier.
Once I complete the checkout, do I own the number outright?
Yes, you own your vanity number outright – it’s all yours!
How long is the porting process?
The process of porting a local vanity number to your carrier typically takes between 7-10 business days; however, exact timing can vary based on the specific carrier.
How do I buy a number from you?
Easily use our search feature to find the toll-free phone number that you would like to purchase. You can search by state, area code, words, letters, or number patterns.