Frequently Asked Questions
Hundreds of clients trust us to search, acquire, connect, forward, and park their vanity phone numbers. If you can't find answers to your questions here, contact our customer support team who's always ready to help.
What is the difference between a toll-free number and a local number?
Toll-free numbers are different from local numbers as they are not necessarily tied to specific local areas. And so, with a toll-free number, the dialer does not know the exact location of the business, whereas local numbers bear the area code. Another key difference is that calling toll free numbers is free of cost for callers. Receivers get charged instead of callers.
How long will it take to transfer a number to my carrier?
The amount of time varies based on the carrier(s) involved. Generally, porting to a wireless carrier usually only takes between 48-72 to complete. Transferring to a landline provider may take longer and will vary from carrier to carrier.
Still have questions? Send us an email at: [email protected]
What is local number portability?
Local Number Portability (LNP), also known as number portability and number porting is a term used by carriers referring to the process of retaining or keeping your same telephone number while switching from one carrier to another.
Why do you mask or cover one of the digits with an X?
One single digit of the phone number is masked with the letter X to protect the privacy of the new owner. The hidden digit can be any number from 0-9. Feel free to email one of our representatives who would be more than happy to look up and give you the complete number. Send emails to: [email protected]
I want to buy a number. How would I do this? What is the process like?
Browse through our website and find your new vanity, toll-free, or local number. Add it to your cart and then proceed to checkout. After your payment has been processed, we will contact you by email to start the porting process.
What is your refund policy?
Due to the nature of our Services, refunds are not possible. Not all phone numbers are available to be transferred to any carrier. Subscriber will need to confirm with their preferred carrier first if they will accept the Subscriber's selected number(s) before purchasing.
Is pricing a one-time fee or a recurring monthly charge? How does pricing work?
We charge a one-time search and acquisition fee to help you source, acquire, and transfer your new number to the carrier of your choice. It’s yours to keep for a lifetime.
Is your service legal?
Yes, our service is 100% legal and we adhere to all FCC guidelines.
How does your service work?
At ePhoneNumbers, we make the process of buying vanity numbers, toll-free numbers, and local numbers simple and affordable. Search our impressive inventory in a range of helpful, easy-to-use ways to find the perfect number for your business or personal use. Our search engine allows you to specify the area code, state, word, letters, or number sequence you want to include in your phone number and run a search for options with that term.
Once you’ve selected and purchased your number, it's yours to keep. Within a few hours, you’ll receive an email with everything you need to know, including the account credentials and transfer instructions. Then, call your carrier to begin the transfer process. Generally, the transfer proces is completed within 48-72 hours.
Are there any recurring charges?
There are no recurring charges once the number has been purchased; however, your carrier may impose additional usage charges or other fees, so please be certain to check with your individual carrier.
Once I complete the checkout, do I own the number outright?
Yes, you own your vanity number outright – it’s all yours!
How long is the porting process?
The process of porting a local vanity number to your carrier typically takes between 7-10 business days; however, exact timing can vary based on the specific carrier.
Can I port my number to a cell phone service provider?
Yes, our local phone numbers can be ported to any mobile carrier.
What is number porting? What does it mean to “port” a number?
Porting refers to the process of moving a phone number from one carrier to another.
How do I purchase a local number?
Easily use our search feature to find the local phone number that you would like to purchase. You can search by state, area code, words, letters, or number patterns
Can I have more than 7 digits or letters in my number?
Yes, you can. Once the customer dials the final number or letter, the call will begin completing regardless of what they press after the seventh digit.
Can I move or port the number to another carrier?
No you cannot. The toll-free number must remain on our carrier due to complex routing and configurations.
How long until my toll-free number is active?
Some toll-free numbers will be active in moments while others will need to be provisioned which can take 3-5 business days to complete. If you have licensed a toll-free number and have questions about its status, please send an email to [email protected]
What happens when a call comes from a different market area?
Calls originating from outside of your licensed territory will either go to another licensee or default to our offices.
What does “my market area” mean?
A market area refers to where you are able to provide service for clients. This area could be as small as one county or encompass several states or nationwide. By only licensing your market area, you ensure that every call you get will be one you can use.
How does shared-use work?
Shared-use allows for the same great toll-free number to be used by multiple companies in different areas. For example, 1-800-HOMECARE could be used by an agency in New Jersey, while another agency could use it in Georgia at the same time with each only receiving the calls in their area.
How do I buy a number from you?
Easily use our search feature to find the toll-free phone number that you would like to purchase. You can search by state, area code, words, letters, or number patterns.