Frequently Asked Questions
Hundreds of clients trust us to search, acquire, connect, forward, and park their vanity phone numbers. If you can't find answers to your questions here, contact our customer support team who's always ready to help.
How do I cancel an order?
Please send an email to [email protected]
How does your service work?
At ePhoneNumbers, we make purchasing vanity, toll-free, and local numbers both straightforward and cost-effective. Our extensive inventory is easy to browse, with flexible search options so you can filter by area code, state, word, letters, or number sequences — ensuring you’ll find the perfect fit for your business or personal needs.
Once you’ve chosen and purchased your number, it’s yours to keep. Within a few hours, you’ll receive an email containing account details and instructions on transferring your new number. After that, simply contact your carrier to begin the transfer. In most cases, the entire process wraps up within 48–72 hours.
How long will it take to transfer a number to my carrier?
The timeframe depends on which carriers are involved. Typically, porting to a wireless carrier takes around 48–72 hours, while transferring to a landline provider may take longer and varies by carrier.
Still have questions? Send us an email at: [email protected]
I want to buy a number. How would I do this? What is the process like?
Explore our website to find the perfect vanity NY local number, add it to your cart, and complete checkout. Once your payment is processed, we’ll email you to begin the porting process.
I still have questions. What should I do?
Contact us by sending an email to [email protected].
What is your refund policy?
Due to the nature of our services, refunds are not available. Because not all phone numbers can be transferred to every carrier, please confirm with your chosen carrier that they will accept your selected number(s) before finalizing your purchase.
Is pricing a one-time fee or a recurring monthly charge? How does pricing work?
We charge a one-time search and acquisition fee to locate, secure, and transfer your new number to any carrier you choose. After that, it’s yours forever.
Are there any recurring charges?
Once you’ve purchased your number, there are no ongoing fees on our end. However, your carrier may apply its own usage charges or other costs, so be sure to confirm with them directly.
Once I complete the checkout, do I own the number outright?
Certainly! Once you acquire your vanity number, it’s all yours — no strings attached.
How long is the porting process?
Transferring a local vanity number to your carrier usually takes about 7–10 business days, although the exact timeline may differ depending on the carrier.
Can I port my number to a cell phone service provider?
Absolutely! Our local phone numbers can be seamlessly transferred to any mobile carrier.
How do I purchase a local number?
Take advantage of our user-friendly search feature to locate the perfect local phone number for purchase. Narrow your options by state, area code, words, letters, or specific number patterns.
Can I have more than 7 digits or letters in my number?
Absolutely. As soon as the caller enters the final digit or letter, the call initiates — no matter what else they press beyond the seventh digit.
Can I move or port the number to another carrier?
Unfortunately, that’s not possible. The toll-free number must stay on our carrier because of the specialized routing and configurations involved.
What happens when a call comes from a different market area?
Calls originating outside your designated territory will either be routed to another licensee or diverted to our offices.
What does “my market area” mean?
A market area defines the region where you can serve clients — it can be as narrow as a single county or as large as multiple states or even the entire country. By licensing only your specific market area, you ensure that every incoming call is one you can actually serve.
How does shared-use work?
Shared-use lets multiple businesses in different locations share the same toll-free number. For instance, 1-800-HOMECARE can be utilized by an agency in New Jersey and another in Georgia simultaneously, with each one only receiving calls from its respective area.
How do I buy a number from you?
Use our intuitive search feature to quickly locate the ideal toll-free number for purchase. You can filter results by state, area code, words, letters, or number patterns.
What is local number portability?
Local Number Portability (LNP), commonly referred to as number portability or number porting, is what carriers call the process of keeping your current phone number when switching from one carrier to another.
Is your service legal?
Absolutely. Our service is fully lawful and strictly follows all FCC regulations.
What is the difference between a toll-free number and a local number?
Toll-free numbers are different from local numbers as they are not necessarily tied to specific local areas. And so, with a toll-free number, the dialer does not know the exact location of the business, whereas local numbers bear the area code. Another key difference is that calling toll free numbers is free of cost for callers. Receivers get charged instead of callers.
